Quick Links

The following list is truly the most "frequently asked questions" that our Customer Services Representatives help participants to answer.

Therefore, we have prepared this quick guide to help you find the information you are looking for as quickly and conveniently as possible. If you don't see your question answered here, please do not hesitate to contact our Customer Care Center.

Where can I find claim forms?

If you are participating in a Spending Account such as a Flexible Spending Account (FSA) or Health Reimbursement Account (HRA), you can access claim forms, tools and resources here.

Have you received my COBRA election paperwork?

If you wish to elect continuation coverage, you will need to completely fill out the election forms and return them to Benesyst along with your first month’s premium payment within 60 days of receipt. To verify if Benesyst has received your COBRA paperwork, you can access your account online or via our automated phone system.

Online

Login to the Benesyst COBRA participant website to view your information. If we have not received your paperwork, the website will tell you:

When the Notice of your right to elect continuation coverage was sent
When a response is due and how many days remain

If Benesyst has received your paperwork, you will see your elected coverages and Billing/Payment history

Automated Customer Service

At any time, you can call toll-free to (877) 401-9807 to access or interactive phone system for:

Date election agreement was received by Benesyst
Last payment date & amount
Frequently asked COBRA Questions

Have you received my COBRA payment?

You can make COBRA payments by mailing a personal check, money order, certified check or Cashier’s Check to Benesyst. You can also make payments online (subject to a processing fee) using a MasterCard®, Visa® or Discover® credit or debit card.

You can view your COBRA payment history by visiting the COBRA participant website to view your payment history.

Automated Customer Service

At any time, you can call toll-free to (877) 401-9807 to access or interactive phone system for:

Last payment date & amount

Why was my Card declined?

Your Benesyst Benny™ Benefits Card may be declined for the following reasons:

Insufficient funds in your account to cover your expenses - The expense must be lower than the total amount of your Healthcare FSA balance for the transaction to be approved. If the expense is greater than your balance, the card transaction (swipe) will be declined. You can check your account balance online or via our automated phone system.
Invalid merchant - The Card may only be used at health care related providers / stores; including pharmacies, drug stores, clinics, vision centers, dentist offices, hospitals, etc. All merchants must participate in the IIAS system to be able to use your card.
Deactivated Card - If you have not provided documentation to Benesyst in the time required, or if your documentation shows an ineligible service or service date, your Card will be suspended. Once the information is received, your Card may be reactivated. Check your card status online.

Did you get the claim that I faxed?

You can sign up to receive email notification of fax receipt on the FSA participant website. There is also a real-time fax tracker that will show your received faxes and the status of the claim (please allow 4-6 business hours for verification of claim received by fax to appear online).

What’s the status of my claim?

On the Benesyst participant website, there is a Recent Fax/Online Claims tracker that will show all claims in progress and the status of your claim.
You can also access our automated phone system 24/7 at (800) 670-7131, for recent claim and balance information.

When will I receive my reimbursement?

Benesyst issues FSA reimbursement checks and ACH payments on a daily basis. You can see your disbursement status through the participant website. The disbursement date is the day that Benesyst mails the check or transmits ACH information to the bank.