Benesyst Healthcare FSA

If you are ready to experience a higher-level of service and best-in-class automated FSA administration, Benesyst is ready to respond with the solution that is right for your company. Since 1996, Benesyst has maintained a client retention rate of 97%. That's a retention rate that is almost unheard of among outsource benefits administrators. We believe that our extreme client loyalty says a lot about how we're different at Benesyst.

So, why do our clients choose Benesyst in the first place? Our clients trusted Benesyst when they had specific FSA requirements that our competitors could not meet. When their existing benefits management vendor didn't provide the level of participant service they expected it was time to call Benesyst. Or when our clients wanted both the technology and the team behind their FSA to be reliable and dedicated to getting it right – it was time for Benesyst.

Best-In-Class FSA Services

Benesyst offers some of the most complete, compliant and automated FSA services available. Here is a quick overview of some of the key advantages our clients receive:

A fully automated “crossover claims” system that correctly processes claims and adjustments from health plans.
Fully- automated Online Healthcare Claim System – prompts for common claim types and offers fully indexed list of eligible expenses
Email notifications regarding account status
The fastest claims turnaround time in the industry.
Benesyst Benny™ Benefits Card offering the most dependable, well-engineered and paperless Card available
Effective, customizable educational materials – including client specific content and branding.
Participant and employer Internet access (24/7) to highly comprehensive support.
Toll-free access to the knowledgeable and caring customer advocacy team
Voice response system 24/7 (toll-free) with account information and InfoLine knowledge support
Email confirmations and online claims tracking
Quarterly statements and 30-day year-end warning statements
Paperless statements, communications and forms
Benesyst Mobile Access for mobile phones or Internet enabled devices

The Practically Paperless FSA

In this digital and data-driven age, submitting hard copy claims for FSA expenses often seems like an outdated and unnecessary step. That’s why Benesyst has developed a proprietary “crossover claims” system, which uses a debit card to create a nearly paperless process for managing claims and reimbursement. It’s not just about going green – but also about reimbursing participants for their eligible FSA expenses as quickly as possible while remaining in full compliance with federal regulations.

Here’s how it works. An employee’s expense responsibility, such as a deductible or copay, is sent directly to Benesyst electronically from the insurance carrier. Benesyst then processes the reimbursement by check or direct deposit. Your participant will receive their funds without the standard inconvenience of subsequent paperwork or delay. For pharmacies and vision claims, our debit card provides the easiest and most direct solution.

Exceptional Service. Every Time.

Although technology and automated processes are key to managing a successful FSA program, having a well-informed and responsive customer care team is even more important. When participants have questions, or need help with claims, Benesyst makes sure there is an understanding and knowledgeable professional to help. Participants can contact our customer care center by phone or email.